Frequently Asked Questions
Question: Who is Decal Jungle? Answer: We are a quality custom decal manufacturing company that creates unique decal designs for musicians and music lovers alike.
Shipping & Returns
Who should I contact if I have any questions not listed here?
You can email us at firstname.lastname@example.org and we will get back in touch with you as soon as possible, or alternately if you see us online, you can open a chat window and communicate with us in real-time directly through our chat window on our website.
What material are your decals made of?
All of our decals are manufactured with only the finest waterslide decal materials, and digitally rendered to capture every nuance of the image that is ordered.
Can you offer any decal care tips?
When handling your decals, please take care not to scratch the top surface with your fingernails or any other abrasive materials. The decals are of excellent quality, but like all decals, are not scratch-proof. Once you have applied the decal to a smooth surface, we highly recommend you coat it with a clear finish like Testor’s Clear Dullcote hobby paint or similar.
What are the exact size measurements of your decals?
Our Celebrity Signature Decals measure 1.5″ on the longest side, and our other decals vary in size according to type. Please read the details page for decal specifications before placing your order with us.
Do you offer other decal sizes and measurements, other than what's listed on your website?
Yes, we can absolutely help you with other larger or smaller decals not listed on our website that you may need – please feel free to send us an email at email@example.com and we’ll see what we can do for you!
Do you accept returns?
Because all of our decal products are made to order, we are unable to accept returns on merchandise. With that said, if you are having an issue with any item we sent you, please contact us via email and let us know the details. We are always here to help, and will respond to you with a solution in a timely manner.
Payment & Shipping
What payment methods do you accept?
We currently accept PayPal and any major credit card as a funding source through our online Decal Jungle store.
Do you ship internationally?
Yes, we do! Please choose your correct country location when placing your order.
What shipping methods are available?
We currently ship through Canada Post, using the Air Mail option to any destination address in the world.
How long will it take to get my order?
Shipping time from when your order leaves our location can be anywhere from 5 to 14 business days when shipping to any destination within North America. For any other locations abroad, shipping time can generally be anywhere from 2 weeks to up to 6 weeks, depending on the destination.